Shipping policy

At [CoolFire by Giovanncia LLC] [DBA; Hygieia Apotecaria], we strive to get your orders to you as quickly as possible. Please read our shipping policy carefully to understand our policies and procedures.

  1. Shipping Rates and Delivery Times

Our shipping rates and delivery times will vary depending on your location and the items you have ordered. You will be able to see the available shipping options and their associated costs at checkout.

  1. Processing Time

We will process your order within 3-5 business days of receiving it —unless otherwise noted on the product page or at checkout.

  1. Tracking Your Order

Once your order has shipped, we will send you a shipping confirmation email with a tracking number. You can track the progress of your shipment by visiting the carrier’s website and entering the tracking number.

  1. Delivery

We will deliver your order to the address you provide at checkout. Please make sure that your shipping address is accurate and complete. We are not responsible for any delays or issues that may arise due to an incorrect or incomplete shipping address.

  1. Signature Requirement

For orders over a certain amount, we may require a signature upon delivery. If you are not available to sign for your order, the carrier may leave a notice with instructions on how to pick up your package or arrange for a re-delivery.

  1. Lost or Damaged Shipments

If you have not received your order within the estimated delivery time, or if your order arrives damaged, please contact us as soon as possible. We will work with you to resolve the issue and get your order to you as quickly as possible.

  1. International Shipping

We currently do not offer international shipping.

By placing an order on our website, you acknowledge and agree to our shipping policy. If you have any questions or concerns, please don’t hesitate to contact us